Headset with Softphone

Sep 18, 2012 12:18 AM PDT
Robert Bashore (gone cc)
Unified Technologies
I need to be able to press the button on my headset to answer a ringing call from my softphone. We are using ShoreTel 12.3 in an all softphone environment and the headset works as long as I press click answer in the communicator. I just need to be able to answer and hangup when not at my desk. Any help?

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