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Shoretel IVR working with Sungard Utility Database

Oct 26, 2012 05:22 AM PDT
Zoltan Keve
Caleidoscope Communications Company
Has anyone succesfully integrated Call Center, IVR and other CTI applications on a customer running Sungard database and CRM? This is for a public utility that uses sunguard for their database and back-office systems.

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