DNIS reporting Contact Center

Feb 18, 2013 12:38 AM PST
Joshua Estrada
LMS Orphaned Learners
I searched the forum and knowledge base before posting this. I'm looking for a way to show all DNIS's in report template 13.4 DNIS Call Distribution by DNIS. Currently when we run the report we only get the DNIS's that have ACD Calls Answered during the specified time period. We have over 500 DNIS's and it's hard to figure out which DNIS's didn't get any inbound ACD calls without manually going through the DNIS map in shoreware director. Any thoughts?

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