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Outlook / Shoretel Conference Bridge

Dec 18, 2012 12:21 AM PST
Rick Castello
ITsavvy LLC
For awhile now, we have had a handful of users running Outlook 2007 who use the ShoreTel Conference Add-in. When they send a conference bridge invite, the dial in information is always missing.

We are baffled on why this is occurring. There are no Outlook 2010 users experiencing this problem either. Does anyone have any suggestions? I've already tried to uninstall the plug in and reinstall it but that didn't help either.
Mar 27, 2013 04:42 AM PDT
Scott Reinert
Global Business Solutions Inc
I've had this issue only since upgrading from 12.3 to 13.1. The issue seems to be related to both the conference bridge and email integration add-in for both outlook 2007 and 2010. In 13.1 ShoreTel switched from MAPI to VSTO and that seems to be the issue. Just seems to be unstable add-ins. I've sent many logs to ShoreTel and still have not heard any solution from them. We have ceased any further upgrades to 13.1 till this can be resolved. We have one client fairly upset and ready to pull the 60 plus phone system out. If I come across a solution I'll post.

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