Some Newbie Questions

Mar 08, 2013 04:52 AM PST
Alan Temperly
Platinum Services Inc
My company recently switched to a shoretel phone system. I'm researching some thing they want to do with it. Does anyone know if these are possible.

1. Using a Dial List associate the agent with the external DB record.
2. Using a Dial List associate the wrap-up code with the external DB record.
3. Record a call and have save a reference to that recording to the external DB.

Thank you for any advice you may have.

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