SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

My Communicator doesn't stay connected....

Apr 10, 2013 06:14 PM PDT
Tom McCormick
Calltele Inc aka CTI Technology
When I switch my LAN connection from WiFi to wired or from wired to WiFi, my Communicator disconnects and I have to reboot my laptop in order to reconnect Communicator to my Shoretel server. My computer is running Windows 7 (64-bit) and Outlook 2010. Our Shoretel server is on ST13.1.
May 14, 2013 05:53 AM PDT
David Virkler
Business Communication Specialists
Hi Tom - Any solution? We have a client with a similar issue...
May 20, 2013 02:48 AM PDT
Kelly Stack
Gregg Communications Systems Inc
I've noticed the same thing with my Communicator. We are also on Windows 7, Outlook 2010, and currently on ShoreTel 13.1.

If I wait long enough, Communicator will reconnect with the server eventually. I use my phone more often than I use the Communicator so it doesn't get in the way often. If there is as fix for this though, I would love to hear it.
Jun 01, 2013 03:07 AM PDT
Tom McCormick
Calltele Inc aka CTI Technology
I have a service request opened with TAC and they are still trying to figure it out.
Sep 14, 2016 10:22 AM PDT
Winton Ireland Strom & Green
Any update to this thread, its 2016 and we are having this same issue on 2/127 work stations.
Mar 01, 2017 08:34 AM PST
Brian Babukutty
Edelman Public - HQ
any updates on this issue? We are experiencing the same issue on windows 7/10 and on 14.1 of shoretel. Users need to reconnect to the client if moving from wired to wifi or vice versa. It doenst seem to automatically connect.

Nov 01, 2017 01:20 PM PDT
Charlie Rice
Trico Corporation
Still happening for my users. Mostly windows 10 x64 machines and shoretel client 213.100.2159.0 doesn't stay connected. Perhaps Mitel can figure it out since Shoretel took no interest in fixing this issue.
Nov 14, 2017 09:21 AM PST
Josh Martin
Converged Technology Professionals Inc
Try exiting communicator before changing your wired/wireless.

To reply to this post please Sign In