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Scheduled callbacks ECC 8

Dec 31, 2013 03:23 AM PST
Leslie Hall
POMCO Group
I'm currently putting forth efforts to configure the 'scheduled callback' feature for callers who opt to leave a message and for callers that abandon. Can anyone provide some feedback as to how this is done. The information the admin guide is not very helpful. Any information would be greatly appreciated. Thanks!

Build: 505.8.7504.0
Apr 28, 2014 05:27 AM PDT
Open Office
Communications Resources Incorporated aka CRI
You turn the callback feature on and point it to a group. You have to create a callback script where you can have the callbacks prompt the caller for a time or time frame to get the call back or you can leave these options blank and the callback will be treated as a live call and maintain it's place in the queue.
Apr 28, 2014 05:30 AM PDT
Open Office
Communications Resources Incorporated aka CRI
Give me your email address and I will send you the .json of my callback script. It prompts the caller for a time to be called back.

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