Interactive Viewer (CCIR)

Sep 10, 2013 01:10 AM PDT
Ingrid A
VIP Communications
I'm trying to understand the CCIR reporting, is there a manual/user guide that provides a description of each metric?
Sep 11, 2013 05:41 AM PDT
Open Office
Communications Resources Incorporated aka CRI
The user guide can be downloaded at http://support.shoretel.com/products/applications/downloads/contact_center_interaction_viewer_user_guide_7.pdf

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