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Shoretel CSTA for RCC with Lync 2013

Dec 09, 2013 05:55 PM PST
Jonathan Haase
Lamm Technical Resources LLC
Anyone successfully implementing this?

I'm trying to pilot this on our in house system, but thus far I haven't been able to make it fully work. The install guide for Shoretel only includes instructions for OCS 2007 and Lync 2010. I adapted for what I think should be the same instructions for Lync 2013, but I can't seem to get Lync to actually talk to the shoretel side, I just keep getting 'No Phone System Connection'. In my debugging logs and wireshark packet captures, I can actually see the SIP conversations taking place between my Lync server and my CSTA server, but it basically consists of a 'status request' from the lync server to the CSTA followed immediately by a SIP BYE, and that's it.

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