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Adjusting Gain for File-Based MoH

Feb 18, 2014 09:36 PM PST
Michael Donegan
Telnet Group Inc
Would like to suggest an enhancement to be able to adjust the audio gain of file-based music on-hold in the same way one can adjust gain for switch-based or streaming music on the ShoreGear switch configuration page.
Feb 19, 2014 09:37 PM PST
Eric Jones
DH Pace
Agree... This is needed.
Feb 19, 2014 10:49 PM PST
ShoreTel, Inc.
Hi Michael,

Assuming you want to decrease or increase the volume of a File
Based MOH file you can use the steps below. To have a method to
toggle the volume via Director that request would best be directed
at our suggestions site, however, at
present time this site is getting some enhancements so the interim
method would be to email
Also AN 13034 is great App Note that covers creating custom files
for File Based Music on Hold.

Hope this helps!

1. Open 'Sound Recorder' in Windows XP. Programs -->
Accessories --> Entertainment
2. Select 'File', 'Open' and locate the file to adjust.
3. Select 'File' again, 'Properties', and click the 'Convert Now'
4. A new window will open and select 'OK' (it will go away) and
then 'OK' once again. Wav file should now appear as a green line in
the window.
5. Press Play button making sure your Windows volume adjustment
(bottom right corner of desktop) is set to at least half
6. Select 'Effects' and then 'Decrease Volume' until the file is at
a more acceptable level.
7. Select 'File', 'Save As' and then the 'Change' button to change
the audio properties.
8. Change the 'Format' to 'CCITT u-Law' and the 'Attributes:' to
'8.000kHz, 8 Bit, Mono 7kb/sec' and select 'OK'.
9. Enter an appropriate file name and select 'Save'
Feb 24, 2014 02:42 AM PST
Michael Donegan
Telnet Group Inc
Hi Matt,

Thanks for the response. I'll forward this to in the mean time.

We have directed customers to using the steps you provided. The feedback we've received suggests that the ability to adjust a number for gain in Director would be nice and convenient. Thanks again.
Mar 21, 2014 05:31 AM PDT
Paul Savulescu
Matt, while I'm sure we all appreciate the step-by-step process you describe and I'm sure others already knew you could do it by editing the WAV, what customers want it an integrated GUI option to do it. There's far too much manual and old-school ways of doing things in ShoreTel. More options and capabilities build into the Director GUI is going to be needed to have a really successful software package moving forward.

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