SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Email / Chat Call Notification

Jan 21, 2014 12:05 AM PST
Jon Shier
Matrix Networks aka Matrix Communications Corporation
Is there a way to get notified, if you have your communicator minimized for an email or chat call? Like popup the program? I know you can set a sound, but with agent pc's that don't have speakers that is an issue.
Jan 22, 2014 12:00 AM PST
Patrick McHenry
Med James Inc
I wish there was. I have seen several people asking for this feature.
Jan 22, 2014 12:03 AM PST
Jon Shier
Matrix Networks aka Matrix Communications Corporation
I'm in the 3410 class, the instructor said to put some electrodes on their seats... LOL.
Apr 01, 2014 12:30 AM PDT
Mark Harvey
Compassion Australia
Setup a script to restore or show the ShoreTel window if minimized to the start menu or minimized to the tray.
Configure the agents etas.ini with an OnCallAppearance trigger that runs the script.
May 21, 2014 12:59 PM PDT
Jon Shier
Matrix Networks aka Matrix Communications Corporation
Mark, I just ended up doing as suggested. I created an Autoit Script to bring the communicator up. I justed added the exe into the bin folder on the desktop. Opt("WinTitleMatchMode", 2) $hWnd = WinActivate("ShoreTel Communicator")

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