Supervisor VS Agent

May 12, 2014 10:47 PM PDT
Marc Gere
AmeriNet
Can a Supervisor act as an agent (Take group calls)without installing the agent software?? Does the Supervisor licenses give you the ability to act as agent, give you the option for the agent software without installing the agent?
Does the supervisor license allow me to run as 'agent' as well or must I have separate license for both?
May 13, 2014 03:02 AM PDT
Open Office
Communications Resources Incorporated aka CRI
A supervisor can be an agent and take calls. Supervisor software allows the user to monitor the agent's activity as well as the queue.
May 13, 2014 03:02 AM PDT
Open Office
Communications Resources Incorporated aka CRI
Do you have Workgroups or ECC?
May 13, 2014 03:03 AM PDT
Open Office
Communications Resources Incorporated aka CRI
With Workgroups, you only need 'Supervisor'. With ECC, you will need both, Supervisor and Agent.

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