Queue Monitor screen

Jun 17, 2014 12:14 AM PDT
Chris Hines
Incom Business Systems Ltd
Hi does anyone know how to/ if possible to get the display to change colour (yellow then red) when you set thresholds for the yellow and red options. What a customer of ours wants is the ACD calls monitor screen/ if monitoring several queues to get the specific queue to change colour bringing the supervisors attention to it so they can highlight it and see the calls within that queue so they can pick them up??
Jul 14, 2015 01:48 AM PDT
Stephen Pace
SJS Solutions
Hi Chris, if they have ECC they need SJS Solutions Optymyse for dynamic threshold alerts.

To reply to this post please Sign In