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Email server Change

Jun 19, 2014 06:56 AM PDT
Rob Bowes
South West Communications

Our end user wishes to change their Exchange Server from 2007 to 2010.

In the ECC Director / Email accounts we changed the IP address to the new server and also changed the reply address.

When we look at the Diagnostic Console we see incoming and outgoing as down for the email account, we have rebooted the ECC server but still remains the same.

If we check via webmail using the same credentials as entered in the email account we can see the emails there.

I have deleted and re-created the email account in ECC director but still the same, when reverted back to the 2007 Exchange it works fine emails get delivered to the agents.

Any ideas ?

Jun 19, 2014 01:38 PM PDT
Amanda Fagan
NB Test and Measurement
I suspect that the ECC server is using the webmail interface to read the incoming emails into the designated box, and the OWA URL's changed between versions.
Jun 25, 2014 12:20 PM PDT
Open Office
Communications Resources Incorporated aka CRI
Probably not the solution but on our Exchange 2010, the IMAP service was not running. Starting the service and setting it to Automatic start was our fix. We are on ECC 9 which uses IMAP instead of POP.

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