SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Communicator Freezes between Ethernet unplug and Wifi connection

Jul 31, 2014 03:10 AM PDT
Jim Whelan
Tele 2 Investments Pty Ltd
Any help would be really appreciated for this issue:

Asus laptop, Win7, Shoretel 14.2 build (VM), Communicator 19.42.6503.0

Intermittent fault where the Communicator freezes (phone symbol greyed out, extension statuses stay green, no dial functions) when Ethernet RJ45 is unplugged and laptop is switched to Wifi.

We also see no way to debug the Communicator and also see nothing in thee way of Windows logs or processes to track.

Has anybody experienced this issue and resolved it?

Thanks for any advice.
Aug 13, 2014 03:23 PM PDT
Open Office
Communications Resources Incorporated aka CRI
This happens to me as well. I exit Communicator before I unplug the cable. After I connect to wifi, I re-open Communicator.
Jan 26, 2015 07:01 AM PST
Eric Kohlmann
Brunswick Corporation - HQ
We have lots of problems when moving between networks and exiting Communicator after the fact never works. A reboot or disabling wired NIC has.

To reply to this post please Sign In