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Softphone over VPN issue

Aug 16, 2014 01:39 AM PDT
Mohd Aslam Hyderi
Nebex Systems LLC
Hi we are using shoretel 14.2 server and shoreware switches. We are 3rd party VPN softphone for calling. but sometime the softphone is not getting registered and sometimes the call is not landing to the softphone. checked both in the office WIFI and outside network.
Aug 16, 2014 01:40 AM PDT
Mohd Aslam Hyderi
Nebex Systems LLC
VPN connectivity is perfect ....please support us on sorting out this issue.
Aug 16, 2014 01:40 AM PDT
Mohd Aslam Hyderi
Nebex Systems LLC
VPN connectivity is perfect ....please support us on sorting out this issue.
Aug 18, 2014 11:52 AM PDT
Open Office
Communications Resources Incorporated aka CRI
So are you not using Communicator as the softphone? What type of VPN is it?
Aug 20, 2014 01:04 PM PDT
Tudor Adrian Negru
FCS Cumarasaid Teo (T/A FCS Global)
Do you have enough DSP resources allocated to "5 IP Phones"? Are you using SIP phones? If yes, try the 3CX SIP softphone...I've had my share of SIP registration issues with softphones from various other vendors. This one's free and works quite well with ShoreTel.

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