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RSS Feed For Forum not working

Sep 16, 2014 10:39 AM PDT
Aaron McClellan
Hay Group PA - HQ
I use the forum RSS feed for new information as it comes in. However I am receiving errors when I go to http://feedvalidator.org to verify the feed Below is the feed error.

Sorry

This feed does not validate.

•line 13, column 25: Invalid email address: Jamie Hall (25 occurrences) [help]

Jamie Hall
^


•line 198, column 10: XML parsing error: :198:10: undefined entity [help]

<br> 
^


In addition, interoperability with the widest range of feed readers could be improved by implementing the following recommendation.

•line 17, column 5: item should contain a guid element (24 occurrences) [help]


^


Sep 16, 2014 12:36 PM PDT
Chad Pearson
ShoreTel, Inc.
It looks like feedvalidator doesn't like html tags (in this case a br tag) in the description element. I just put a strip_tags on everything and it seems to validate fine now.
Sep 18, 2014 06:24 AM PDT
Aaron McClellan
Hay Group PA - HQ
Hello Chad,

It is working again. Thank you for your prompt attention

Regards,

Aaron
Sep 19, 2014 08:45 AM PDT
Aaron McClellan
Hay Group PA - HQ
Feeds are not working again. Here is the error

Sorry

This feed does not validate.

•line 13, column 38: Invalid email address: Lingeswaran Paramasivam (3 occurrences) [help]

Lingeswaran Paramasivam ^

•line 37, column 23: XML parsing error: :37:23: not well-formed (invalid token) [help]

Diagnostics & Monitoring
Sep 19, 2014 11:41 AM PDT
Chad Pearson
ShoreTel, Inc.
Hmm, looks like stripping the tags also messed up the ampersands. Try it now.
Sep 23, 2014 06:57 AM PDT
Aaron McClellan
Hay Group PA - HQ
It appears to be working once again. I will continue to monitor.
Oct 16, 2014 12:56 PM PDT
Aaron McClellan
Hay Group PA - HQ
Hate to be a pest, but the Product Bulletin RSS Feed is not working and giving error: This feed does not validate.

•line 22, column 132: XML parsing error: :22:132: undefined entity [help]

... ance on Saturday October 25th, from 8am – 2pm PST....
Oct 16, 2014 05:04 PM PDT
Chad Pearson
ShoreTel, Inc.
Applied the same logic to the Product Bulletins RSS feed. Try it now.
Oct 17, 2014 10:29 AM PDT
Aaron McClellan
Hay Group PA - HQ
It is now working. Thank you

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