SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

STMLControl cannot get ShoreTel lines. Communicator Installed

Oct 21, 2014 01:26 PM PDT
Kevin Kavanagh
AUTOMATIC DATA PROCESSING, INC.
I have Communicator installed in my PC and using it I'm able to make and receive calls. I downloaded the examples from Shortel site and now I'm trying to execute STMakeCallTest project, when the program is executed STMLControl is not able to get any shoretel line, so I cannot make a call. Bellow you can see the log related.

Could you help me with that issue? Thanks

16:03:34.03: >>> CTL: LogLevel(3)
16:03:34.03: > CTL: LogWave(FALSE)
16:03:34.03: > CTL: Initialize(4.5.12)
16:03:35.06: *** Initialize: lineInitializeEx - Starting
16:03:35.06: ### Initialize: lineInitializeEx took 15ms
16:03:35.06: *** Initialize: lineInitializeEx returned 5 lines
16:03:35.06: > LINE ID 0: LineMakeCall(12, , , 0x00000000)
16:03:42.02:
Oct 21, 2014 01:28 PM PDT
Kevin Kavanagh
AUTOMATIC DATA PROCESSING, INC.
16:03:34.03: >>> CTL: LogLevel(3) 16:03:34.03: <<< CTL: LogLevel

16:03:34.03: >>> CTL: LogWave(FALSE) 16:03:34.03: <<< CTL: LogWave

16:03:35.06: >>> CTL: Initialize(4.5.12) 16:03:35.06: *** Initialize: lineInitializeEx - Starting 16:03:35.06: ### Initialize: lineInitializeEx took 15ms 16:03:35.06: *** Initialize: lineInitializeEx returned 5 lines 16:03:35.06: <<< CTL: Initialize: lineInitializeEx returned 5 lines

16:03:35.07: --> CreateTAPILine() 16:03:35.07: *** CreateTAPILine: TAPI LINE 1 - Skipping, not controlled by the ShoreTel TAPI Service Provider. 16:03:35.07: CreateTAPILine() 16:03:35.07: *** CreateTAPILine: TAPI LINE 2 - Skipping, not controlled by the ShoreTel TAPI Service Provider. 16:03:35.07: CreateTAPILine() 16:03:35.07: *** CreateTAPILine: TAPI LINE 3 - Skipping, not controlled by the ShoreTel TAPI Service Provider. 16:03:35.07: CreateTAPILine() 16:03:35.07: *** CreateTAPILine: TAPI LINE 4 - Skipping, not controlled by the ShoreTel TAPI Service Provider. 16:03:35.07: >> LINE ID 0: LineMakeCall(12, , , 0x00000000) 16:03:42.02: <<< LINE ID 0: LineMakeCall: HRESULT=0x80004005, No line with that ID found.

In the previous post the log is not completed, this is the complete log
Feb 18, 2015 07:37 AM PST
Ross Pickle
Synergetics DCS Inc
Try installing the 3rd Party support in the communicator install folder.
Jun 27, 2016 12:11 PM PDT
Madhu Kolla
Creative Circle LLC
I have the same issue. Moved STMakeCallTest.exe to Communicator installl folder, still the program is not able to detect the line. Any help appreciated.
Jul 15, 2016 02:49 PM PDT
Jeff Lambdin
21st Mortgage Corporation
I am facing the same issue. Did we you get any solution on this. I tried to use GetLines() method but It do not return any lines. I have read in another thread that, we need SIT (shoreteltelephonyinterface) to be installed as well. Where I can get the link download this provide, I am not able to locate any.
Jul 16, 2016 02:01 PM PDT
Don Bernstein
Communique Sales Company Inc
Either download the whole Communicator/Client install zip package for the version you are running -OR- use your web browser to go to the http://192.168.xx.xxx/shorewareresources/shoreteltelephonyinterface/ (IP=HQ Server IP) and it will take you to a web page to download the 3rd party drivers.

To reply to this post please Sign In