Wallboard callback info

Nov 05, 2014 09:07 AM PST
George Neurohr
Fort Henry Realty Inc dba Advanced Communications Co (ACC)
The agent wallboard only shows incoming calls waiting in queue. Is there a way to also show the callbacks waiting in queue on the agent wallboard?
Nov 05, 2014 11:33 AM PST
Open Office
Communications Resources Incorporated aka CRI
Have you tried using the Queue Monitor instead? It will show inbound voice and callbacks in the queue.
Nov 06, 2014 05:24 AM PST
George Neurohr
Fort Henry Realty Inc dba Advanced Communications Co (ACC)
Thanks, that does work and it seems like my only option to show callbacks waiting.
Jul 14, 2015 01:45 AM PDT
Stephen Pace
SJS Solutions
I am sure SJS could get that data and display it on Optymyse screens, either via our API or by tweaking the existing RT feeds. Is this still a requirement?

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