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Report on Scheduled Callbacks?

Dec 04, 2014 05:38 AM PST
Tony Mastrofrancesco
Any suggestions how to report on Scheduled Callbacks? We just started using this feature and would like to monitor it. Thank you.
Dec 08, 2014 10:25 AM PST
Open Office
Communications Resources Incorporated aka CRI
Callbacks are referred to as O.ACD (Outbound ACD) calls in Real-time and Historical Reports.

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