Report on Scheduled Callbacks?

Dec 04, 2014 05:38 AM PST
Tony Mastrofrancesco
MBI Inc
Any suggestions how to report on Scheduled Callbacks? We just started using this feature and would like to monitor it. Thank you.
Dec 08, 2014 10:25 AM PST
Open Office
Communications Resources Incorporated aka CRI
Callbacks are referred to as O.ACD (Outbound ACD) calls in Real-time and Historical Reports.

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