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Trying to integrate a third party recorder

Mar 04, 2015 08:28 AM PST
Gary Beaty
Voice Products Inc
I need some help, We are trying to connect our recorder in what’s called an “NICE / ShoreTel Passive IP CTI Recording Integration”. When we try to connect the to the switch IP, with our link controller, we get the following message: “Failed IP: the link failed to use the specified STWS’s IP address”. When we look at all the ShoreTel services running we don’t see the “STPS Web SDK Service” , that the PDF page references. So we are thinking that service is not installed or licensed…

Where do I need to go from here????
Mar 12, 2015 01:02 PM PDT
Ross Pickle
Synergetics DCS Inc
ShoreTel innovation network should be able to get you the SDK for that.

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