SHORETEL IS NOW PART OF MITEL. See how powering connections in the cloud is now brilliantly simple.

Service Time Interval (STI) slices

Apr 14, 2015 01:16 PM PDT
Scott Little
MSI - Multi Systems Inc
If you change the STI levels, will historical reports reflect based on the new STI, or still use the old ones?

Apr 15, 2015 08:32 AM PDT
Open Office
Communications Resources Incorporated aka CRI
Future reports will use the new STI, they will not be applied to older reports. Reports use the STI parameters that were in place for the report period defined.
Apr 15, 2015 08:48 AM PDT
Scott Little
MSI - Multi Systems Inc
Thank you Edna! I assumed that that, but wanted to be

To reply to this post please Sign In