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Secure access to ECC Director page

May 08, 2015 10:12 AM PDT
J.P. Marshall
Integrated DNA Technologies - HQ
I have a ECC Supervisor that will not stay out of the director page and has made changes that have caused us some issues. He needs to be able to add and remove people from queues for the day but I do not want him to even be able to get into the director page. Has anyone else every run into this yet? what suggestions do you have?
May 11, 2015 08:43 AM PDT
Open Office
Communications Resources Incorporated aka CRI
Once an agent is logged in for the day, Supervisors can move them between groups using the Agent Manager application. They do not have to access Director to do this.

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