SIP Information

Jun 23, 2015 12:09 PM PDT
Arthi Prasad
American Telesource Inc (aka ATI)
We are writing a screen pop application for a SIP IVR connect to SIP trunk on ShoreTel.
We need a way to track call id from ShoreTel to call id in IVR. We have access to Call ID and other SIP related information on IVR. We cannot locate corresponding information on ShoreTel. Is there a way to capture SIP header information using ShorTel TAPI server or any other ShoreTel API?

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